ORBX is a security-first IT partner for UK businesses with 25 to 500 staff. We run your day-to-day IT, harden your security posture against the incoming Cyber Security and Resilience Bill, govern your AI adoption, and give the strategic advice your directors will be held accountable for. One team. One bill. Audit-ready by default.
ORBX is two distinct propositions running on the same operating standards. Most clients start with one and end up using both. Pick the one that matches what you came here for.
The IT department your business needs, without the overhead of running one. Day-to-day support, cybersecurity tuned to the incoming Cyber Bill, Microsoft 365 and Azure, plus strategic technology leadership.
AI that actually helps your business. Find out where AI fits, get the automations that absorb the boring jobs, and govern AI adoption properly across your team.
The Cyber Security and Resilience Bill moves the accountability for IT security, resilience and incident reporting from the IT manager to the directors and the board. Most managed service providers in the UK SME market were not built for that level of scrutiny. ORBX was. We bring enterprise operating discipline, an AI-native operations platform and 24/7 service capability to the 25 to 500 user market that has been underserved for two decades.
ORBX engagements are scoped, run and reported against commercial outcomes, not service desk activity. Here is the operating model we commit to in every engagement.
Under the Cyber Security and Resilience Bill, your directors are personally accountable for IT security posture, incident reporting and resilience. ORBX is built to give the board the evidence they need, not just the tickets they did not ask for.
ORBX support is delivered through a 24/7 service operation that has been running since 2002 and is independently certified to ISO 27001 and ISO 9001. UK-managed by ORBX. Globally delivered by our service partner. That combination gives you genuine round-the-clock cover at a price point an SME-scale UK-only desk cannot match. Vetted engineers, structured change control, contracted SLAs reported every month.
Response times written into the contract and reported every month. Our service partner's current average on Critical/High is 15 minutes. Out-of-hours, weekends, bank holidays, all covered.
Information security and quality management to international standards via our service partner. Vetted engineers, criminal record checks, NDAs, identity verification and structured reference checks. ORBX is on a 12-month path to direct certification.
The right engineer for the right problem. First line for desktop, AD, M365. Second line for server, virtualisation, Intune. Third line for advanced networking and complex troubleshooting.
Installs, moves, additions and changes follow a documented IMAC framework. Nothing impactful gets touched without a change record, a risk assessment, and your sign-off.
Your estate watched continuously, not just when a ticket is raised. Alerts triaged before users feel them. Patches deployed to schedule. Endpoint protection and backup health verified weekly.
A proper QBR with your account team every quarter. Not a sales meeting. We bring the actual data, the actual risks, and the recommended next moves.
Published. In writing. Reported every month.
Traditional IT support is reactive and labour intensive. ORBX combines experienced UK engineers with an AI-native operations platform that identifies, prioritises and resolves issues before users feel them. Engineers focus on higher-value work. Your business gets less downtime, faster fixes, and a measurably better user experience.
AI triages, categorises and prioritises every ticket on arrival. The right engineer, first time.
Known issues fixed by automation. Patches deployed to schedule. Devices self-healed where possible.
Endpoint and network health continuously analysed. Issues identified before they become incidents.
AI does not replace the engineer. It frees them up for the work that needs human judgment.
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Every ORBX engagement runs from the same operating standards: UK-managed delivery, ISO 27001 partner-certified service desk, written SLAs, and monthly reporting. The difference between IT Services and AI & Automation is what we are buying for you, not how we deliver it.
ORBX works best in environments where downtime, compliance and operational efficiency are board-level concerns. Where IT has stopped being a cost and started being load-bearing.
Law firms, accountants, advisory and consulting. Where billable time is the unit of revenue and downtime is unrecoverable.
Multi-academy trusts, independent schools, FE colleges. Where safeguarding, compliance and budget pressure intersect.
Manufacturing, logistics, retail, distribution. Where multiple sites, legacy estate and growth ambition all need a single operating model.
Financial services, healthcare-adjacent, FCA-regulated firms. Where evidence, controls and audit posture are not optional.
ORBX was founded by people who have spent twenty years building, scaling and selling UK managed service and telecoms businesses. We have lived the journey our clients are on, integrated the technology estates our clients now run, and learned at first hand what works and what gets dressed up as best practice.
That experience shapes the operating model, the commercial structure and the standards. It is also why we will tell you when something is not worth doing.
Our team has built UK managed service businesses to commercial exit. We have lived the journey our clients are on.
Direct experience integrating multi-product platforms across IT, telecoms, cyber and managed services. We know what scales and what breaks.
Our entire operating background is in recurring-revenue technology services. Every commercial decision optimises for client lifetime value, not transactional margin.
Hands-on experience consolidating IT estates, harmonising security postures and unifying tooling across acquired and multi-location businesses.
Most MSPs hide their pricing behind a three-call qualification process. ORBX does not. Tell us your user count, your current provider and your renewal date and we will give you a fixed per-user price on the first call. Or start with a free audit of your current IT and security posture. Either way, the number we quote is the number on the proposal.
Book a callNo deck. We will ask about your operating model, your estate and the commercial outcomes you are trying to move. If we can help, we will say so. If we cannot, we will tell you who to call instead.
Book a discovery call